CITIZEN’S CHARTER


1.        Address of the Office with the title

            Central Electricity Authority,
            Ministry of Power,
            Sewa Bhawan, R.K.Puram, New Delhi-110066.

            Tel. Off: 6102583
            Tele Fax: 6109214  

             CEA Web site Address:

2.         Our Organisation:


            Central Electricity Authority(CEA) is a statutory organisation constituted under Section 3(1) of the Electricity(Supply) Act, 1948.  Presently the authority comprises Chairman and six full time Members.   Chairman is the head of the organisation and the Members are over all Incharge of different functional Wings such as Planning, Thermal, Hydro, Grid  Operation and Distribution, Economic & Commercial.    Secretary, CEA appointed by the Government, assists in the discharge of CEA’s statutory functions.  Besides he also assists the Chairman in all matters pertaining to Administration and other technical matters.  The address and telephone numbers of all the units of the authority are enclosed as annexure.


3.                  Functions of CEA –


3.1       The Authority is to exercise such functions and perform such duties and act in such a manner as the Central Government may prescribe under the Rules framed under Section 4B(1) of the Electricity (Supply) Act, 1948 or by issue of written directions in matters of policy involving public interest under Section 4A(1) of the said Act. Under Section 3(1) of Act, CEA is particularly charged with the following functions:


(i)                   To develop a sound adequate and uniform national power policy, formulate short-term and perspective plans for power development and co-ordinate the activities of planning agencies in relation to the control and utilisation of national power resources.


(ii)                 To act as arbitrators in matters arising between the State Govt. or the Board and a licensee or other person as provided in the Act.


(iii)                To collect and record the data concerning generation, distribution and utilisation of power and carry out studies relating to cost, efficiency, losses, benefits and such like matters.


(iv)               To make public from time to time information secured under the Act and to provide for the publication of reports and investigation;


(v)                 To advise any State Govt. Board, Generating Company or any other agency engaged in generation or supply of electricity on such matters as will enable such Govt., Board, generating company or other agency to operate and maintain the power system under the ownership or control in an improved manner and where necessary in co-ordination with any other Government, Board, generating company or other agency owing or having the control of another power system;


(vi)               To promote and assist in the timely completion of sanctioned schemes relating to generating stations, substations or transmission lines etc.


(vii)              To  make arrangements for advancing the skill of persons in the generation and supply of electricity;


(viii)            To carry out or make arrangement for any investigation for the purpose of generating or transmitting electricity;


(ix)               To promote research in matters affecting the generation, transmission and supply of electricity;

(x)                 To advise the Central Govt. on any matter on which its advice is sought or make recommendations to that Govt. or any matter if, in the opinion of the Authority the recommendation would help in improving the generation, distribution and utilisation of electricity; and


(xi)               To discharge such other functions as may be entrusted to it or under any other law.


3.2       Under the provision of Electricity (Supply) Act, 1948, the Central Govt. has further  added  the following functions to the Central Electricity Authority:


-                      Co-ordination of research and development in the power generation field;

-                      Evaluation of financial performance of the SEBs constituted under Section V and undertaking of studies concerning the economic and commercial aspects of the power industry as well as analysis of tariff structure in the power industry;

-                      Techno-economic appraisal of power projects;

-                      Promotion of inter-State and joint sector power projects.


3.3       Apart from the above functions CEA also undertakes design and engineering of power projects with a view to develop in house technical know-how and also to assist the State Electricity Boards, Generating Companies & State authorities requiring such assistance .  In addition, the Secretariat for Central Electricity Board (CEB) and safety inspection of centrally owned/controlled electrical installations as per Indian Electricity Rules, 1956 is also vested with CEA.


4.         Vision and Mission Statement:


4.1             VISION:

To develop an efficient, economic, safe, reliable and self reliant power sector from generation to consumers end use with introduction of new technologies, innovations in planning, design and engineering.


4.2             MISSION:

            Planning for optimum development of power resources of the country to provide economic and quality power at affordable prices to all consumers.


5.         Our Clients:

State Electricity Boards, State Power  Organizations, Utilities, Central/State Regulatory Commissions, Central Power Utilities/Organisations,and  Independent Power Producers.


6.         Details of Business Transaction:


6.1             Planning for Power Development- 


Towards optimum development of power resources and to assess capacity addition during 10th & 11th Plans,  CEA brought out 5th National Power Plan, draft Captive Power Policy and 16th Electric Power Survey.  Perspective  Plan for Research &  Development activities concerning power sector for 15 years was also drafted.

6.2        Power System Planning & Development-


CEA carries out close monitoring of construction of transmission lines and sub-stations at voltage level of 220 KV and above  to ensure evacuation of power from new generating stations and optimum utilisation of available power in the country.  Besides commissioning of flexible AC transmission system (FACTS) and national high voltage direct current ( NHVDC ) project, long term planning studies on sub-transmission and distribution system  were also carried out.    It also established Unified Load Despatch and Communication centre.  Besides T&D Loss reduction programme, CEA is also  associated in formulation and appraisal of project proposals for strengthening of distribution system of States under Accelerated Power Development Programme (APDP),  Power development schemes of Union Territories and for energy accounting & audit.


6.3        Grid Operation & Management-


In order to expedite the power development in the country, CEA is working towards formation of national power grid by connecting all the regional systems in the country with strong inter-regional and back up transmission system.  Because of this the intra- regional energy between the constituent systems within the region are getting increased day by day.  CEA also allocate power from unallocated quota from central generating stations.  It also prepares Power Supply position of various states and draws Action Plan for maximisation of energy generation from the existing stations, import of power from surplus region and expedite the Commissioning of On-going projects and associated transmission lines.   It also does long term fuel planning, allocation of coal and coal stock/supply and payment position.


6.4        Hydro and Thermal Power Development-


6.4.1    CEA did assessment studies of Hydro Electric potential of the country and had identified feasible hydro electric schemes for various basins.    In order to accelerate  the pace of hydro development,  CEA provided assistance to various Central/State Agency in the matter of survey, investigation and preparation of DPRs and it works for  cooperation with neighbouring countries for development of water resources.


6.4.2    CEA having carried out hydro electric survey in the country, developed the criteria for ranking of the balanced hydro sites in all the river basins in the country.  As per the criteria the schemes totalling about 400  aggregating installed capacity of 1,07,000 MW have been graded in A,B&C categories. 


6.4.3    CEA is closely monitoring the Thermal & Hydro projects by way of identifying the areas, which may lead to time and cost over runs and suggest  remedial measures.  Besides stablization of newly commissioned units, CEA is also implementing the renovation and modernisation and life extension programme of  power stations.   It has also carried out various measures under supply and demand side measures such as the scheme of energy audit & studies and energy conservation schemes.


6.5             Techno-economic Appraisal of Power Development Schemes-


CEA is also responsible for techno-economic appraisal of the power development schemes of the State/Central Sector and Private Sector.  


6.6        Design & Engineering Consultancy Services-


            CEA also renders design and engineering services for detailed engineering to thermal, hydro and power system projects under execution in Central/State Sector.   It has pioneered the indigenous design and engineering of thermal and hydro power projects.  Besides it has also pioneered itself to provide state-of-art design and engineering services for the projects in neighbouring countries.  It has excellency in technical design to the power utilities in the areas of performance, life up-gradation, failure investigation, retrofitting, combustion efficiency and energy security.



6.7             Economic & Commercial Aspects of Power Sector-


            CEA has also been entrusted with the important functions of evaluation of  financial performance of SEBs and undertaking studies concerning the economic and commercial aspects of power industry, including analysis of tariff structure  and publication of data relating to Power Sector.


7.             Services provided to each Client:


-                      CEA provides state-of-the-art design and engineering consultancy services for hydro and thermal power projects.  The Design and Engineering by CEA includes techno-economic analysis, preparation of specifications, tender evaluation, selection and sizing of equipment, detailed layout and schematic drawings of equipments, bids evaluation, approval of vendor design, supervision of erection and commissioning activities and performance testing.


-                      To carry  out the techno-economic appraisal of power projects.  Well defined guidelines and procedures are available in the form of published material for appraisal of power projects.  These have already been made available to all the utilities.


-                      To  provide assistance to various Central/State agencies in the matter of survey, investigation and preparation of DPRs of hydro projects.  The proposals received from States/SEBs for utilising foreign assistance for Survey & Investigation activities are also examined.


-                      To carry  out the inspection of power training institutes/centres of various SEBs/Utilities for ensuring the development of the training infrastructure for advancing skills of personnel in the Power Sector.


-                      The studies/Energy Audit are being carried out by CEA on conventional and coal based thermal power stations to identify the areas responsible for inefficient operation of the plants resulting in poor generation.  On the bases of these studies, suitable remedial measures are recommended to reduce the controllable losses and to demonstrate to the station engineers the methodology of such tests so that the station engineers would conduct such studies themselves at regular intervals.  As a result, many power stations have improved their station heat rate.


-                      To provide  assistance to MOP in the implementation of Accelerated Power Development Programme sanctioned by MOP for providing financial assistance in the form of grant and loan to SEBs/Power Utilities, for R&M/Life Extension/Uprating of old generation stations and Upgradation of sub-transmission & distribution network including energy accounting and metering in the distribution circles in the phased manner.


-                      To  facilitate integrated operation of regional power grids for economic, safe and secure operation of the grids.   CEA carries out regional energy accounting based on which bills are raised by CPSUs for energy supplies/transmitted and by the States for inter-State/inter-regional power transfers.  This is done to facilitate impartial energy accounting for the organisation which are commercial in nature.


-                      To assist the Union Territories and State in formulating and implementation, their electricity development schemes , to carry out distribution system improvement studies and set-up a path for distribution reforms in the country.   CEA also monitors the rural electrification and reduction in Transmission & Distribution losses.


-                      Examination of technical aspects of power exchange with neighbouring countries for mutual benefits is also carried out.  There is regular exchange of electric power between India and Bhutan/Nepal.  Also, Planning and Coordination activities for some projects in Nepal, Bhutan and Myanmar are presently being carried out by CEA.


Arbitration – CEA acts as Arbitrator for disputes arising between utilities, Licensed consumers etc.


-                      To  follow-up the cases for expeditions Power & Telecom Coordination Committee TCC) clearance of transmission lines of 220 kV & above and also renders assistance to the SEBs in resolving complex PTCC cases of voltage level 132 kV & below.


-           To  bring out many important Reports including Daily Generation Report, Broad Status of Thermal & Hydro Projects, Techno Appraisal Report, Vidyut Bharti, Performance Report of  Regional Electricity Boards etc.  Besides, Electric Power Information Society of CEA publishes approximately 37 reports.


8.             Standard of Services including time frame as expected by the clients:


The clients expect timely availability of documents /information/advise.  With this in mind to ensure easy and congenial interaction with the clients, a Senior Nodal Officer is identified for each specified service.  CEA stands firmly committed to providing the best of services to its clients and the tasks are done within reasonable time limit.  Time frame generally depends on the nature of jobs handled to suit the  technical requirements.  Regarding Techno-economic appraisal of Power development schemes, a time limit of 90 days have been decided from the date of receipt of firm Detailed Project Report.  However, no specific time limit can be specified for services like Arbitration, Design & Consultancy, coordination of R&D and undertaking of various studies etc. as they may differ in type of assessment, scope of work and supply of data etc..   As regards providing services,  well defined guidelines/ procedures are available in the form of published material, and these have  been made available to all the utilities/ clients.  All the power stations which were provided consultancy services by CEA are performing exceeding well and have won performance awards.  Because of people of long technical experience and application of quality checks at different level of hierarchy, the Authority is providing services conforming to international standards.


9.             Expectations of CEA from various stakeholders in power sector.


-                      To furnish the Feasibility Report/Detailed Project Report (DPR) for the proposed power schemes complete in all respects as per the guidelines issued by CEA from time to time.

-                      The clients also need to submit the proposal to CEA giving full details such as problems being faced , its feasible remedial measures, estimated cost , benefits  expected etc.   to cut down processing time. 

-                      Furnishing of data for the respective systems by various organisations   in the prescribed format in a timely manner.

-                      Upgrading and modernizing of the data collection and forwarding mechanism  by the utilities/corporations/Independent Power Producers to reduce the time gap in bringing out various reports.

-                      To provide feed back on various services provided by CEA so as to improve quality of services.


10.        Access to Information:


10.1       Details and information on the activities of the Authority as well as services provided and data analyses, performance  indices in the field of generation, transmission and distribution  are available in various publications brought out by the Authority from time to time.  These may be obtained from the Electric Power Information Society (EPIS) Counter in CEA’s Library.   The priced publications are also available in the market.


10.2       CEA is bringing out various monthly reports such as Status of On-going Thermal and Hydro Power Stations, Progress of Transmission Sector in the country, Executive Summary, Monthly Review of the Power Sector Performance etc.  These are regularly mailed to MOP and other clients.


10.3     The status of Techno Economic Clearance of Power Development schemes submitted to CEA, Daily generation report indicating generation/outage data of all the power stations in the country and the monthly out put of the Over view – energy generation, programme and plant load factor are also available on  CEA’s Website – www.cea.nic.in


11.        What could go wrong:


There could be possible delay in providing various services, be it on the part of internal procedures or delayed response or non-receipt of matching data from the clients.  However, the internal delay are redressed promptly as and when noticed.


12.            Grievance Redressal:


The authority has  very well qualified and dedicated personnel to look after various services.  The clients can expect  prompt response  including the details of any formalities required to be fullfilled  by them .  However, a grievance redressal system headed by Chief Engineers (Incharge of every specific service) is functional in CEA.  Staff grievance officers have also been appointed in all the subordinate/regional offices.  Further, in case of non-fulfillment of commitment, they can approach Director(Grievance) and/or Secretary, CEA.   The address of Secretary, CEA and Director (Grievance) are as under:


Shri Gurdial Singh,


Room No. 214, Central Electicity Authority,

Sewa Bhawan, R.K.Puram, New Delhi-110066.



Shri R.B. Sharma,

Chief Engineer and Director Grievance,

Room No. 619, Central Electricity Authority,

Sewa Bhawan, R.K.Puram, NewDelhi-110066.


Director (Grievance) will acknowledge the grievance within two weeks.  He will try to settle the issue within three months, otherwise a reasoned reply will be sent to the complainant if the complaint is rejected.


 13.           Performance audit by an outside agency:


The authority is subject to regular audit by Government auditors.  Although there is no provisions for performance audit committee etc. but there are various checks and balances within the organisation to ensure timely and quality response.


14.        Feed Back from Clients/On-Line Suggestions:


CEA’s Web site home page contains item “CONTACT US ” and “FEEDBACK” for getting suggestions from the users/ clients.  These suggestions are forwarded to Secretary, CEA who inturn takes immediate necessary action.


            Charter has the approval of Chairman, CEA.  Its performance to meet the requirement of ever changing environment shall be reviewed as and when necessary, but in any case at least once a year.