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A Citizens' Charter represents the commitment of the Organisation
towards standard, quality and time frame of service delivery, grievance redress mechanism,
transparency and accountability. Department of Administrative Reforms and Public
Grievances, in the Ministry of Personnel, Public Grievances and Pensions, Government of
India, in its efforts to provide more responsive and citizen-friendly governance
coordinates the efforts to formulate and operationalise Citizens' Charters. Various
Central Government Ministries/ Departments/ Organisations have brought out their Citizens'
Charters. With a view to ensure effective implementation of Citizens' Charter, Nodal
Officers have been appointed in the concerned Central Government Ministries/ Departments/ Organisations.
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